Support

Go to Documents and upload a photo or PDF of the vet paperwork. We read it, show you what we found, and you file it with one tap. You can edit anything that was filed.

Photos (JPEG, PNG, or HEIC from an iPhone) and PDFs, up to 25 MB each. You can add up to 5 at a time.

Your household reached its monthly limit for automatic reading. Nothing is lost and the document is saved. Send us a message and we will sort it out.

From the due dates on your pet's paperwork, or dates you enter yourself. We never guess a schedule: if no due date is recorded, there is no reminder for it.

Go to Settings › Reminders. Every reminder email also has an unsubscribe link at the bottom.

Yes. Settings › Calendar feed gives you a private link to add to Google Calendar, Apple Calendar or Outlook. You can turn it off at any time.

Open your pet and choose Share records. You get a link that shows the vaccination record. It lasts between 7 and 60 days, and you can turn it off at any time.

Go to Settings › Privacy & data and choose Export everything. You get all your records and documents in one ZIP file.

Go to Settings › Privacy & data. Deleting your account removes your records, documents, photos and any support messages you sent us.

You and the people in your household. Our support tools do not show us your records: we only see what you choose to send in a support request. We never sell your data.

In the app, choose Send feedback in the menu, from the page where the problem is. You can include a screenshot of that page and black out anything on it before it is sent.

Check your spam or promotions folder, and make sure you are using the address you signed up with. Sign-in links expire, so request a fresh one. Still stuck? Use the contact form on our Support page.